*The standard stippling lead time is approximately 14-18 weeks. Please do not contact us asking for an update, unless you have waited past your stated lead time. If you are unsure if your package arrived, double check your package tracking number, as well as the signature confirmation for verification. To keep the process streamlined, you will only receive an email when you place your order and when your order has been completed and is shipping out.*Lead times may be extended due to any sales, holidays, or unforeseen circumstances.
Q1. I am local to the Los Angeles area, can I purchase a product or service in person? A. Yes. While we do not have a brick and mortar store, you can still schedule a pick up. Please contact us before placing your order.
Q2. What is the difference between your Micro Series texture and Signature Series texture? A. The Micro Series texture is a smaller version of the Signature Series texture, and it is quickly becoming a customer favorite. It is very durable, consistent and visually appealing. The Signature Series texture is what Dark Side Precision first became known for and is a good all around texture that is easy to clean with an old toothbrush and warm soapy water. If you are unsure which texture will suit you best, it is recommend you go with the more aggressive texture that will "break in" slightly over time. If you are looking for the best duty/competition package we recommend the Micro Series texture, in an Aggressive Finish, with the logos removed (this is important because it allows more stippling to be applied for the most grip possible).
Q3. What is your Free Lifetime Grip Retexturing Service? A. If your grip or frame (non-serialized) happens to wear down over time with heavy use, you may send it in for a free texturing service. We will professionally remove any old texture and give the grip or frame a fresh stippling package, free of charge (does not include return shipping). Contact us via email to perform this retexturing service.
Q4.I purchased *insert part/accessory name here*, how do I install it? A. We always recommend getting parts installed by a certified Armorer. We are not responsible for any improperly installed parts. We may offer installation on certain items, contact us with any questions.
Q5. What is your return/refund policy? A. We only accept returns or exchanges within 24 hours of placing your order or before the order has shipped (non-stippling related orders). All returns and exchanges are subject to a 15% cancellation/restocking fee. Any grips/frames that are made to order are non-refundable after the 24 hour period. If you are dissatisfied with any of our services or products, please contact us immediately so we can do our best to address any issues.
Q6. How long before my items ship? A. Most orders ship within 24-48 business hours. All orders are shipped via USPS Priority shipping with tracking. Dark Side Precision does not hold any responsibility for lost or stolen packages once they leave our facility. If you prefer another shipping method such as UPS or Fedex please contact us BEFORE placing an order. Pre-order times are listed in the product description individually.
*Terms & Conditions:
By placing an order for stippling services I hereby consent to the modification of my firearm/grip module/Polymer80/etc. frame and understand that by doing so, the factory warranty may become void. Additionally, the modifications being performed will permanently alter the firearm/grip module/Polymer80 frame and cannot be reversed. I understand that each instance of modification is unique due to the process in which the modification is applied. No changes/refunds can be made once an order is placed.
These terms and conditions release Dark Side Precision, any and all owners, presidents, co-owners, employees, subcontractors and staff from all liability relating to injuries that may occur as a result of work or services performed. By acknowledging this agreement, I agree to hold Dark Side Precision entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. I also acknowledge the risks involved in modifying a firearm from its factory specifications. These risks include, but are not limited to, loss of factory warranty, financial loss, bodily harm or injuries including but not limited to death. I acknowledge that I am participating voluntarily, and that all risks have been made clear to me. By acknowledging the terms and conditions, I forfeit all rights to bring a law suit against Dark Side Precision for work or services rendered.